ISO-Certified · TRAI Compliant

Trusted Customer Acquisition & Contact Center Solutions

Delivering Credit Card, Personal Loan, Banking, Telecom and Customer Support Services Across India with precision, compliance, and scale.

500+
Agents Deployed
10M+
Calls Handled
8+
Years Exp.
25+
BFSI Clients
Live Operations Dashboard Live
Active Calls Now
847 ↑ 12%
CC Applications Today
1,248 ↑ 8%
Conversion Rate
34.2% ↑ 3.1%
Call Volume — Last 7 Days
Trusted by Leading BFSI Brands:
HDFC Bank
Axis Bank
ICICI Bank
Bajaj Finserv
Tata Tele
Airtel
500+
Trained Agents
10M+
Calls Annually
98%
Quality Score
25+
Active Clients
Our Advantage

Why Leading BFSI Brands Choose Us

A decade of specialized expertise in banking, financial services, and insurance — built on compliance, data security, and measurable outcomes.

BFSI Domain Expertise
8+ years of dedicated experience in credit card acquisition, personal loans, and banking services across India's top financial institutions.
Compliance Driven
Fully compliant with TRAI regulations, DPDP Act, and RBI guidelines. Rigorous audit controls and documented processes at every step.
Enterprise Data Security
ISO-aligned data protection with CCTV monitoring, biometric access, VPN connectivity, and end-to-end encryption for all client data.
Skilled Workforce
500+ trained agents with specialized BFSI product knowledge, soft skills, and continuous certification programs for quality assurance.
Multi-Language Support
Customer service across Hindi, English, Tamil, Telugu, Kannada, and 10+ regional languages for true pan-India coverage.
Scalable Operations
Flexible ramp-up from 50 to 500+ seats within weeks. Campaign-based, seasonal, or dedicated team models available on demand.
Our Services

End-to-End Customer Acquisition Services

From lead generation to conversion, we manage the complete customer journey for India's leading financial and telecom brands.

View All Services →
Credit Card Acquisition
Personal Loan Services
Contact Center
Telemarketing
Client Testimonials

What Our Clients Say

★★★★★

Sribalaji Callnet delivered exceptional credit card acquisition numbers with 98% compliance adherence. Their team is knowledgeable, professional, and highly responsive.

RK
Rajesh Kumar
VP Cards Business, HDFC Bank
★★★★★

Their personal loan team ramped from 50 to 200 seats in two weeks during our campaign peak. Conversion rates exceeded our targets by 22% consistently.

PM
Priya Mehta
Head Operations, Bajaj Finserv
★★★★★

The data security and TRAI compliance controls gave us confidence to trust them with our largest telecom acquisition campaign. Outstanding delivery.

SV
Suresh Varma
Director, Tata Tele Business

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FAQ

Frequently Asked Questions

Answers to common questions about our services, compliance, and capabilities.

What sectors does Sribalaji Callnet serve?
We specialize in BFSI (Banking, Financial Services, Insurance), Telecom, and Fintech sectors. Our focus is credit card acquisition, personal loans, insurance lead generation, and telecom customer acquisition across India.
How quickly can you scale a campaign?
We can deploy 50–500+ agents within 7–14 business days. Our trained talent pool and ready infrastructure allow rapid ramp-up without compromising quality or compliance standards.
Are you TRAI and DPDP compliant?
Yes. All our operations follow TRAI regulations including DND scrubbing, calling hour restrictions, and consent-based outreach. We are also compliant with the Digital Personal Data Protection (DPDP) Act 2023.
What technology and CRM do you use?
We use predictive and progressive dialers, CRM integrations with major platforms, real-time MIS dashboards, call recording, and quality monitoring. We can integrate with your existing systems via API.
Do you offer multilingual support?
Yes. We support Hindi, English, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, and other regional languages — enabling real pan-India customer reach for your campaigns.

About Sribalaji Callnet

India's trusted partner for BFSI customer acquisition and contact center operations

Company Overview

Powering Customer Acquisition for India's Top Financial Institutions

Sribalaji Callnet Pvt Ltd is a leading BFSI-focused contact center and customer acquisition company headquartered in India. Founded with a singular vision of delivering measurable business outcomes for financial services companies, we have grown to become a trusted partner for banks, NBFCs, insurance companies, and telecom operators.

Our operations are built on three pillars: Compliance, Quality, and Scale. Every campaign we run is governed by regulatory frameworks, tracked through real-time dashboards, and optimized for conversion — so our clients see measurable ROI.

8+
Years in Operation
500+
Trained Agents
25+
BFSI Clients
10M+
Annual Calls
Our Vision

To be India's most trusted BFSI customer acquisition partner — known for compliance, innovation, and consistent value delivered to every client we serve.


Our Mission

To empower financial institutions with skilled, compliant, and scalable contact center operations that drive customer acquisition while upholding data security and regulatory standards.

Our Journey

Company Timeline

2016
Company Founded
Established in Faridabad with 30 agents focused on credit card acquisition for private sector banks.
2018
BFSI Portfolio Expansion
Expanded to personal loan services and added 5 new banking clients. Team grew to 150+ agents.
2020
Technology Upgrade
Deployed cloud-based dialer technology and enabled remote agent operations. Maintained 100% uptime during the pandemic.
2022
Pan-India Expansion
Opened second operations center and expanded to telecom and insurance verticals. Crossed 300+ agent strength.
2024–Present
500+ Agents & Digital Push
Operating with 500+ trained agents, 25+ active BFSI clients, and launching digital acquisition via WhatsApp and email campaigns.

Our Services

Comprehensive BFSI customer acquisition and contact center services across India

Financial Services
Credit Card Acquisition
  • Targeted lead generation via outbound calling
  • Customer eligibility verification and pre-screening
  • Application processing and documentation support
  • Welcome calling and activation follow-up
  • DND-compliant outreach with consent management
Lending Services
Personal Loan Services
  • Pre-qualified lead identification and nurturing
  • Income and employment verification calling
  • Loan processing support and status updates
  • EMI reminders and collection support
  • Cross-sell and upsell of banking products
Contact Center
Contact Center Services
  • Outbound calling for acquisition and retention
  • Inbound customer support and query resolution
  • Customer retention and win-back campaigns
  • Feedback surveys and NPS measurement
  • Escalation management and complaint resolution
Telemarketing
Telemarketing Services
  • New customer acquisition campaigns
  • Market survey and research calling
  • Lead nurturing and pipeline management
  • Product awareness and promotion campaigns
  • Event and webinar registration drives
Digital Marketing
Digital Marketing
  • WhatsApp Business campaign management
  • Bulk SMS with personalization and analytics
  • Email marketing automation and drip campaigns
  • Landing page lead capture and routing
  • Digital lead qualification and scoring
Verification
Data Verification
  • KYC telephonic verification and validation
  • Customer data cleansing and enrichment
  • Address and employment verification calling
  • Reference check and fraud screening calls
  • Database hygiene and deduplication support

BFSI Expertise

Deep domain knowledge across banking, insurance, and financial services

Banking Sector Operations

We support public and private sector banks with customer acquisition for savings accounts, current accounts, fixed deposits, and premium banking products. Our agents are trained on KYC procedures and RBI guidelines.

  • Savings and current account opening campaigns
  • Fixed deposit and recurring deposit acquisition
  • Demat and investment account lead generation
  • Net banking and mobile banking activation
RBI Compliant
All banking protocols
KYC Expert
Full verification support
High Conversion
34%+ avg. rate
Multi-lingual
15+ languages

Credit Card Expertise

Credit card acquisition is our flagship service. We have onboarded customers for Visa, Mastercard, and RuPay products across co-branded, lifestyle, premium, and fuel card categories.

  • Bureau-based eligibility pre-screening
  • Targeted outreach to pre-approved lists
  • Feature and benefit communication
  • Application assistance and document support
  • Welcome calling and first spend activation
Customer Journey
1
Lead Identification
2
Eligibility Check
3
Application Processing
4
Card Delivery & Activation

Personal Loan Services

Our personal loan teams are trained on income assessment, FOIR calculations, and bank-specific credit policies. We ensure only qualified leads reach your processing pipeline.

  • Salaried and self-employed segment targeting
  • Income and employment verification
  • Loan amount and EMI advisory
  • Documentation collection support
  • Disbursement follow-up and onboarding

Insurance Lead Generation

We support life, health, motor, and general insurance companies with qualified lead generation following IRDAI guidelines strictly.

  • Life and term insurance lead acquisition
  • Health insurance premium comparison support
  • Motor and two-wheeler insurance renewals
  • Policy explanation and needs assessment

Fintech & NBFC Support

We partner with emerging fintech lenders and NBFCs to build customer bases rapidly. Our digital-native agents are fluent in digital lending, BNPL, and mobile-first financial services.

  • Digital lending product acquisition
  • Buy Now Pay Later (BNPL) onboarding
  • Wallet and UPI product activation
  • Microfinance and rural lending outreach

Our Infrastructure

Enterprise-grade contact center infrastructure built for BFSI scale and security

Our Capabilities

Built for Enterprise Operations

Contact Center Facility
  • 500+ operational seats across 2 centers
  • Dedicated team pods per client campaign
  • Real-time floor monitoring & wallboards
  • Supervisor stations with agent tracking
  • 24/7 operations capability
Technology Stack
  • Predictive & progressive dialer systems
  • Cloud-based CRM with custom integrations
  • Real-time MIS and reporting dashboards
  • Call recording and quality monitoring
  • API-based client system integration
Security Infrastructure
  • CCTV monitoring across all operations floors
  • Biometric access control at entry points
  • VPN connectivity for all remote agents
  • Data encryption at rest and in transit
  • No mobile zone in operations area
500+
Operational Seats
2
Operation Centers
99.9%
Network Uptime
24/7
Operations Capability

Compliance & Security

Regulatory compliance and data security at the heart of everything we do

Regulatory Framework

Our Compliance Standards

Every operation at Sribalaji Callnet is governed by strict regulatory compliance protocols. Our compliance team conducts regular audits and maintains documentation for all processes.

TRAI Compliance
DND scrubbing, calling hours, consent management
DPDP Act 2023
Digital Personal Data Protection compliance
Data Security
Encrypted storage, access-controlled systems
Privacy Controls
Customer data handled with strict confidentiality
Quality Assurance
Call auditing, QA scorecards, regular sampling
Audit Controls
Internal and external compliance audits

Compliance Process Timeline

Data Onboarding
All customer data received from clients is encrypted, access-restricted, and logged with timestamps.
DND Scrubbing
Automated TRAI DND registry scrubbing before every campaign dialing run — zero exceptions.
Consent Verification
Customer consent validated before connecting — recorded and archived for full audit trail.
Audit & Reporting
Weekly compliance reports shared with clients. Quarterly audits by internal QA and client teams.
Compliance Metrics
98%
Quality Score
100%
DND Compliance
0
Data Breaches
Daily
QA Audits

Our Process

A transparent, compliant, and measurable end-to-end workflow

Workflow

Complete Campaign Workflow

From the moment a lead enters our system to the moment a client sees results on their dashboard — every step is tracked, audited, and optimized for outcomes.

1
Lead Acquisition
Client provides pre-approved or purchased lead data. Data received via secure SFTP or encrypted transfer. All data logged and access-restricted immediately upon receipt.
2
Lead Validation & Scrubbing
Data is cleansed, deduplicated, and DND-scrubbed against the TRAI registry. Invalid or duplicate records are removed and reported to the client before any dialing begins.
3
Quality Check & Campaign Setup
QA team reviews call scripts, product information, and agent training materials. Campaign is set up in the dialer with calling windows, call flow logic, and disposition codes.
4
Agent Assignment & Training
Agents are briefed on product features, objection handling, and compliance requirements. A pilot batch of calls is run before full campaign launch for calibration.
5
Customer Contact
Live campaign begins. Predictive dialer connects agents to answered calls. Every call is recorded. Supervisors monitor in real-time and callbacks are scheduled for unanswered records.
6
Verification
Interested customers go through telephonic verification — income, employment, PAN/Aadhaar. Only verified, qualified leads are passed to client processing queues.
7
Conversion & Handoff
Qualified applications are handed off to the client via secure API or encrypted file transfer. Conversion is tracked against benchmarks and reported daily.
8
Reporting
Daily, weekly, and monthly reports covering calls made, contact rate, conversion rate, disposition summary, and compliance audit findings are shared with the client.
9
Client Dashboard
Clients receive access to a dedicated MIS dashboard for real-time campaign visibility — live call counts, conversion funnel, quality scores, and downloadable reports anytime.

Join Our Team

Build your career with one of India's fastest-growing BFSI contact center companies

Open Positions

Current Openings

Telecaller — BFSI Products
FaridabadFull Time₹12,000–₹22,000/mo
Urgent
Team Leader — Credit Card Campaign
FaridabadFull Time₹25,000–₹40,000/mo
New
Quality Assurance Executive
FaridabadFull Time₹18,000–₹28,000/mo
Open
MIS Executive
FaridabadFull Time₹20,000–₹32,000/mo
Open
Operations Manager
FaridabadFull Time₹50,000–₹80,000/mo
Senior
Apply Now
Employee Benefits

Why Work With Us

Competitive Pay
Market salaries + incentives
Training & Growth
Certifications & skill programs
Health Insurance
Group mediclaim coverage
Incentive Programs
Monthly performance bonuses
Fixed Shifts
Predictable working hours
Career Path
Structured promotion policy

Contact Us

Let's discuss how we can support your customer acquisition goals

Get In Touch

Office Address
Sribalaji Callnet Pvt Ltd
Faridabad, Haryana — 121001
India
Call Us
+91 6204738257
+91 8447936919
Email
info@balajicallnet.in
sales@balajicallnet.in
Business Hours
Mon–Sat: 9:00 AM – 7:00 PM
Sun: Closed
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Sribalaji Callnet Pvt Ltd
Faridabad, Haryana, India
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Admin Dashboard
Sribalaji Callnet Pvt Ltd
1,248
Today's Leads
12
Active Campaigns
487
Agents Online
34.2%
Conversion Rate
Daily Call Volume
Mon–Sun
Campaign Status
CC AcquisitionActive
PL CampaignActive
Insurance LeadsPaused
Telecom OutboundActive
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